Website Support Plans are primarily available to past Thrive Design Co. clients and approved businesses with Wix websites that I’m comfortable supporting.If I didn’t originally build your site, I may need to review it first to make sure it’s a good fit for ongoing support.

No. Monthly support hours do not roll over. These plans are designed for businesses that know they’ll need ongoing website help on a regular basis and want dedicated time reserved each month. If you only need help occasionally or have one or two small requests, hourly support as needed will usually make more sense.

If you need more time in a particular month, any work beyond your included hours can be billed at my standard rate of $125/hour. If you consistently need more support, you can also move to a larger plan. Plan changes will take effect the following month.I’ll keep an eye on your usage and let you know before beginning work that would push you beyond your monthly limit, so you aren’t surprised by an unexpected additional charge.

Most support requests are completed within two business days, depending on the size and complexity of the request.Turnaround times don't include weekends, scheduled holiday closures, or periods when I’m out of the office.If a request is more involved than standard support work, I’ll let you know before moving forward and recommend the best way to handle it.

Your monthly hours can be used for the types of ongoing website updates, maintenance, troubleshooting, and small improvements included within your plan.That might include things like:Updating text, images, services, pricing, or business informationAdjusting forms or calls to actionMaking small design or layout changesFixing mobile or usability issuesUpdating seasonal promotionsAdding or formatting blog contentMaking accessibility improvementsCleaning up existing on-page SEO elementsTroubleshooting minor website issuesConnecting or adjusting simple website tools or integrationsLarger redesigns, full-page rebuilds, copywriting projects, complex functionality, or work outside the scope of ongoing support might require a separate quote.

Yes! You can submit multiple requests throughout the month as long as they fit within your available support hours. Each request can take up to two business days to complete, depending on scope and availability.I’ll also notify you if you’re getting close to your monthly hour limit before starting work that could result in additional billed time!

Full website copywriting is not included and would require a separate quote. Your support hours can still be used for smaller content updates, such as:Updating service detailsAdding or changing a packageRevising an About pageSwapping out existing website textMaking minor edits to existing contentIf the request involves writing a full page, developing messaging from scratch, or substantially rewriting website content, that would be handled separately.

No. Full page redesigns are not included within monthly support plans. If a page needs to be substantially reworked, I’ll recommend either a separate hourly project or a focused Design Intensive, depending on the scope. Support plans are best used for ongoing updates and improvements rather than complete redesigns.

Yes. You can move to a different support plan if your needs change! Any plan changes will take effect at the beginning of the following billing month.

Yes. You can cancel your Website Support Plan at any time. Because the plan reserves ongoing support capacity for your business, cancellation ends active support immediately. Any unused hours remaining in the current billing period are forfeited and are not refunded or carried forward.

Your monthly fee reserves website support time for your business whether you use all of it or not. If you don’t submit any requests during a particular month, the unused hours expire at the end of that billing period and don't roll over.That’s why these plans are best for businesses that regularly need website support.If your needs are more occasional, hourly support as needed will likely be the better fit.